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Discover Our Available Positions

Chief E-Commerce Officer

Due to the continued growth in our hotel marketing and revenue management services divisions now supporting over 130 hotel clients through the UK and Ireland. Great National Group would like to invite applications for the position of Chief E-Commerce Officer at our Head Office in Ennis, County Clare.

Location: Ennis
Terms: Contract | Full Time
Contact: Nichola Deere | Chief People Officer
Email: nd@greatnationalhotels.com

As a senior member of GNG’s Executive Management Team, the Chief E-Commerce Officer will lead the growth of GNG’s online presence across direct (OWS) and indirect (OTA/GDS) channels to deliver scalable returns whilst providing end-to-end digital solutions for our clients’ hotels and GNG services.

Our ideal candidate will possess the ability to understand our clients’ requirements and translate them into commercially viable digital solutions that span across the range of media, technology, and channels - direct (OWS) and indirect (OTA/GDS) - whilst shaping and managing GNG’s own e-commerce brand strategy.

Contact: Nichola Deere | Chief People Officer
Email: nd@greatnationalhotels.com

Role responsibilities include:

  • Managing client relationships and expectations, demonstrating the ability to maintain composure and answer relevant client questions while presenting on and adding to media strategy insights and recommendations
  • Growing and evolving GNG’s e-commerce capabilities across direct (OWS) and indirect (OTA/GDS) channels while providing leadership on innovative solutions that protect our clients’ and GNG’s brand objectives
  • Responsibility for developing and growing the digital strategy for the Great National Group’s various services including Revanista and the recruitment of member hotels into GNG.
  • Deploying a deep understanding of the hotel direct (OWS) and indirect (OTA/GDS) distribution landscape including evolving tools and platforms used to improve online presence, maintaining compliance, and a strong command of data capture techniques and reporting to provide measurable results; ultimately, to translate trends into business opportunities
  • Leading, mentoring and developing the e-commerce team as well as working with cross functional partners and departments
  • Ability to interact with all levels of the organization, to articulate a vision and to create the supporting strategy
  • Leveraging the use of analytics to provide insights and make recommendations to reach consumers in new ways in order to improve ROI
  • Demonstrate unmatched expertise in e-commerce on behalf of GNG amongst clients, stakeholders and investors whilst mentoring colleagues so as to drive talent
  • Sanity checking client and brand e-commerce campaigns across direct (OWS) and indirect (OTA/GDS) channels in line with best practice, ROI, budget parameters
  • Driving improvements in techniques and key processes including design, marketing, pricing, yielding and data analytics to keep abreast of industry trends and emerging technologies
  • Building relationships with industry service providers, vendors and technology partners to further client and GNG brand objectives
  • Aligning direct (OWS) and indirect (OTA/GDS) channel strategies, driving channel switch and reduced costs of sale

Contact: Nichola Deere | Chief People Officer
Email: nd@greatnationalhotels.com

Minimum Requirements:

Relevant 3rd level qualifications, minimum 5 years senior hotel or tourism or FMCG retail industry experience including marketing, data analytics, e-commerce, channel management and yield management.

Location:

Ennis, Co. Clare with UK and Ireland travel as required. Great National Group facilities & encourages hybrid working.

Disclaimer: This above list of job duties is not an exclusive or exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Job Type: Full-time

Schedule:

  • Monday to Friday

Contact: Nichola Deere | Chief People Officer
Email: nd@greatnationalhotels.com

Digital Marketing Manager

Great National Group would like to invite applications for the position of Digital Marketing Manager at our Head Office in Ennis, County Clare.

Location: Ennis
Terms: Contract | Full Time
Contact: Margaret Chandler | General Manager
Email: mn@greatnationalhotels.com

A blend of strategic, analytical, and creative thinking to oversee the company and hotels individual own brand digital strategy. Will partner with Stakeholders, Business Operations, and HOD’s to help define, build, prioritise and optimise the best experience for our clients and customers.

As well as the skills you bring directly as a member of staff, you will be expected and welcomed to contribute ideas and methods for developing the company as an integral part of your involvement with the company.

Contact: Margaret Chandler | General Manager
Email: mn@greatnationalhotels.com

 

Role responsibilities include:

  • Managing the day to day running of the Digital Department, reviewing, and assigning work tasks to our team of Digital Marketing Executives to ensure all tasks are completed in a timely manner and in line with company best practices.
  • Developing and executing own brand digital strategies with individual client hotels and the wider GN company.
  • Building and maintaining client relationships with our member hotels by hosting digital calls with clients entailing the advance analysis of analytical reports on performance & forward planning on improvements to drive each hotels' own brand website performance whilst ensuring delivery of goals of objectives.
  • Work in close partnership with the company’s website & booking engine partner company in the developing and executing of the digital strategy for individual hotel clients and the wider company.
  • Lead in the development and implementation of the group-wide digital strategy
  • Pro-actively plan, and implement regular, engaging content for hotel websites.
  • Recruitment, Training, and on-going mentoring of the team within the Digital department.
  • Monitor digital assets activity to improve overall user experience, through content creation and web optimisation
  • Develop and maintain a content calendar for distribution of group social media and group digital marketing content
  • Managing GN Group social media channels ensuring appropriate content is published across all platforms
  • Assist clients with content strategies and social media advertising campaigns
  • Planning and oversight of Web Builds and Digital Campaigns, including Design, Display, Video, Social etc.
  • Oversee and take accountability for digital budgets including PPC budgets and working with our website partner company on the implementation of budgets.
  • Closely track and drive strategic decisions to positively impact KPI’s using site analytics (i.e., traffic, abandoned cart rate, conversion, page views per visit, package & promotion sales, etc.) across desktop and mobile channels
  • Assist and contribute to ad-hoc marketing and digital projects as they arise within the Digital Department

Contact: Margaret Chandler | General Manager
Email: mn@greatnationalhotels.com

 

Minimum Requirements:

  • Certificate or Diploma in Digital Marketing
  • Strong understanding of Search Engine Optimisation
  • Experience in Google AdWords and Google Analytics
  • Excellent written and verbal communication skills
  • Previous experience with Avvio website design & booking engine, Beaver Builder is desirable but not essential
  • Ability to operate in a fast-paced, deadline-driven environment
  • A self-motivated team player with enthusiasm and results driven.

Location:

Ennis, Co. Clare with UK and Ireland travel as required. Great National Group facilities & encourages hybrid working.

Disclaimer: This above list of job duties is not an exclusive or exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Job Type: Full-time

Schedule:

  • Monday to Friday

Contact: Margaret Chandler | General Manager
Email: mn@greatnationalhotels.com

Central Reservations Agent

We are looking for an enthusiastic individual with exceptional customer service and communication skills to join our Call Centre Team in Great National Hotels Headquarters. This is an exciting role for the right person, handling inbound reservation queries in our central reservations office here in Ennis, co. Clare.

Location: Ennis
Terms: Contract | Full Time
Contact: Aisling Mckee | Customer Contact Centre Manager
Email: amk@greatnationalhotels.com

Our ideal candidate will work along side a team of highly experienced, passionate individuals mainly processing hotel reservations and dealing with follow up enquiries both on the telephone and via e-mail.

Contact: Aisling Mckee | Customer Contact Centre Manager
Email: amk@greatnationalhotels.com

Details below outline general day to day duties, however the role is not limited to this:

  • Manage guests’ reservations, ensuring that their requirements are met to the highest standard.
  • Give precise details of hotel facilities and amenities.
  • Ensure correct rates and availability are being quoted.
  • Up-sell packages and cross sell to alternative GN hotels where applicable.
  • Follow Company standard operating procedures always.
  • Constantly strive to achieve targets on a week by week basis.
  • Continuously keeping up to date with new information for each property to ensure guests are correctly being advised.
  • Action all E-mails from colleagues and customers to ensure that all queries are dealt with in an organised and timely manner.
  • Input reservations to Hotel Property management systems correctly and cross check with correspondence.

Contact: Aisling Mckee | Customer Contact Centre Manager
Email: amk@greatnationalhotels.com

Minimum Requirements:

  • Proven experience in a sales/customer service environment is essential.
  • Must be fluent in written and spoken English.
  • Good Knowledge of Irish and UK Geography is beneficial.
  • Experience working Microsoft office is required and any experience with Computer Software is advantageous.
  • Knowledge of the hotel industry is desirable.
  • Outstanding communication skills.
  • Excellent organisational and time management skills.
  • Ability to work in a fast-paced environment.
  • Candidate must be approachable and possess a friendly and helpful manner.
  • Must be flexible and available to work Bank Holidays on rotation, Evenings and Weekends.

Location:

Ennis, Co. Clare with UK and Ireland travel as required. Great National Group facilities & encourages hybrid working.

Disclaimer: This above list of job duties is not an exclusive or exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Job Type: Full-time

Schedule:

  • Monday to Friday

Contact: Aisling Mckee | Customer Contact Centre Manager
Email: amk@greatnationalhotels.com